Smart Support Tickets to Solve Problems Faster
Automate support with customizable panels, adaptive workflows, and a knowledge base that expands with every conversation
Automate support with customizable panels, adaptive workflows, and a knowledge base that expands with every conversation
Help your community faster with a bot that learns from every conversation and fits right into Discord.
No new apps to learn. Everything happens right in Discord where your community already hangs out. We provide app commands to help you get the most out of Alvansa.
Alvansa brings a powerful ticketing system to Discord. Create, track and resolve support tickets with powerful automation and detailed analytics.
Create multiple support panels with up to 5 buttons each, connecting them to customized workflows that handle different types of tickets exactly how you want.
We scan your existing chats to build a searchable FAQ instantly. Your knowledge base is accessible through a dedicated Discord channel and powers intelligent ticket resolution behind the scenes.
Empower users to find answers on their own with suggested solutions from your knowledge base when they start typing questions, reducing ticket volume and wait times.
If you prefer, you can manage everything from our easy-to-use web interface. Handle tickets, update guides, and organize your team.
Create multiple support panels with specialized workflows to handle every type of request exactly how you want
Create multiple panels with custom buttons. Place them in any channel to give server members easy access to different types of support.
Define reusable workflows that determine how each type of ticket is handled, from creation to closure, with specialized settings for each workflow.
Click a button below to see examples of how you can configure different workflows to handle support tickets.
Public tickets are visible to all members
Hi { username }, thanks for your suggestion!
Alvansa suggests similar features from knowledge base
Simple ticket closure for public requests
Public tickets are visible to all members
Hi { username }, thanks for your suggestion!
Alvansa suggests similar features from knowledge base
Simple ticket closure for public requests
Only visible to staff and the ticket creator
Hi { username }, we'll help with your account issue privately.
Bot suggests solutions before staff intervention
Detailed closure process with feedback
Only visible to staff and the ticket creator
Hi { username }, we'll help with your account issue privately.
Bot suggests solutions before staff intervention
Detailed closure process with feedback
Create and customize multiple workflows to handle different types of support requests
Alvansa gives your Discord server tools that make support easier for everyone. No more repeating yourself or digging through old messages.
From tickets that solve themselves to quick summaries of long conversations, Alvansa helps you handle support faster and with less work. Your team stays in control while doing less busywork.
Skip reading long conversations. Get the key points of any ticket with a simple command. Perfect when you need to catch up quickly.
When someone opens a ticket, Alvansa instantly finds and shares relevant help from your knowledge base. Users get immediate help while your team handles fewer repetitive questions.
Give members a dedicated channel to search and browse your knowledge base right in Discord. They can find answers themselves before creating a ticket.
Alvansa creates clean, organized tickets using private Discord threads - no more cluttered channels or hitting ticket limits.
Auto-tag and categorize support requests, assign team members, and track everything through a simple dashboard that works on mobile too.
Plus, our bot builds a knowledge base as you work, turning common questions into instant answers for future tickets.
Perfect for:
Communities dealing with growing support requests
Support teams that need to track issues and stats
Servers wanting to provide 24/7 customer support
Teams tired of repeating the same answers
Stop drowning in support requests. Alvansa handles tickets, tracks issues, and builds a searchable knowledge base - all without leaving Discord.
